Our Family Business

Integrity Auto, the newest Fall River repair shop, is family-owned and will treat you like family.

Integrity [noun]:

the quality of being honest and having strong moral principles

At Integrity Auto, our foundation is all in the name. Family-owned and operated by Rob Ferraz, we are providing over 25 years of experience in the auto industry combined with unbeatable customer service to give our customers only the best.

Born and raised in Fall River, Rob is a graduate of Diman Regional, Technical, Vocational High School’s Auto Mechanic program and has worked locally ever since. Rob and his family are excited and honored to bring our honest, customer-focused business to you, especially in a community that means so much to our family.

Rob‘s career has taken him from independent repair shops to corporate dealerships, holding supervisory and foreman positions. Rob is master-certified in Chrysler, Jeep and Dodge brands and though this has been his latest specialty, we service and sell all vehicle makes and models.

We look forward to providing our customers and community with quality automotive repair services and sales that you can depend on. When you come to us, you become part of the family.

Benefits of choosing a family owned small mechanic shop

When you visit our family-owned car repair company, you will be treated like family. Be confident that we are the dependable locally owned car repair shop in Fall River that you have been looking for.

Integrity and Transparency

Smaller shops can foster a more trusting relationship with customers, offering transparent pricing and honest assessments without unnecessary upselling.

Personalized Service

Small mechanic shops often provide more personalized and attentive service. They can tailor their work to meet the specific needs and preferences of their customers.

Direct Communication

Customers can often speak directly with the mechanic who will be working on their vehicle, leading to clearer communication and a better understanding of the work being done.

Community Connection

Local shops are usually deeply rooted in the community and have a vested interest in maintaining a good reputation, leading to higher levels of trust and customer satisfaction.

Competitive Pricing

Small shops often have lower overhead costs compared to larger chains, allowing them to offer competitive pricing and sometimes more affordable rates.

Expertise and Experience

Many small shops are run by highly skilled and experienced mechanics who have been in the industry for years, providing a wealth of knowledge and expertise.

Quality Work

Independent shops rely heavily on word-of-mouth referrals and repeat business, motivating them to provide high-quality workmanship to ensure customer satisfaction.

Flexibility

Smaller shops may offer more flexible scheduling and can often accommodate emergency repairs more readily than larger chains.

Customized Solutions

They can often provide more customized solutions for unique or older vehicles that larger chains might not service or have parts for.

This is what our clients have to say about our automotive repair services

I got my van's transmission serviced at Integrity Auto and couldn't be happier with the service and results. From the moment I went in, I was greeted by friendly staff who took the time to explain the problems with my transmission and the repairs needed.

Jennifer Rego

2013 Dodge Grand Caravan / 113,000 Miles